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Neutant › Help

Questions, answered.

Anything else? Write to support@neutant.com — we usually reply within a few hours.

Does Neutant fill in my VAT or GST return?

It works out every box for you: GSTR-1 and GSTR-3B totals in India, the 9-box VAT Return in the UK, VAT 201 in the UAE, BAS in Australia, GST34 in Canada, GST F5 in Singapore, VAT201 in South Africa and the return of your country elsewhere. Tap a box to see the bills behind it and download it for Excel. You or your accountant file it.

Is there a free plan?

Yes. The Taste plan is free for every business: you are listed on Neutant Marketplace, can post 1 deal, and see how many people near you ask for what you sell (leads show blurred). Billing, stock and accounts stay free in every plan.

Can I bring my items and customers from Excel or Tally?

Yes. Inventory → Import from Excel, or the Getting started list on Home. Any .xlsx or .csv file works if the first row has headings like Name, Sale price, Stock or Balance. Neutant matches the columns, skips names you already have and shows everything before you tap Import. Old dues marked Dr or Cr come in the right way round, and one tap undoes the whole import.

What is the industry outlook in the forecast?

Forecast → Industry outlook shows public information for your trade and country, refreshed every 12 hours: government market prices for your raw materials (India), yearly inflation, the weather near your business, festivals ahead and news headlines. It ends with simple advice, like a good week to buy.

Can my staff use Neutant on their own phones?

Yes. In Settings → Team, invite them with their Google email and choose a role: manager, sales, accounts, store, production, waiter, kitchen, cashier and more. Each person sees only the pages of their role, and everyone works on the same business, live. 5 users are free (you included); after that a small fee per user a month, shown in Pricing for your country.

If two people make a bill at the same time, is anything lost?

No. Neutant joins the changes from every phone record by record. Both bills are kept, stock goes down for both, and each team member has their own bill number series, so numbers never clash.

Do I need to install anything?

No. Open Neutant in any browser on a phone, tablet or computer and add it to your home screen. The Android app is coming to Google Play.

What happens after the 21-day trial?

Your data stays safe. Choose a plan to keep your business type open. Each extra business type has a small monthly fee, shown in Pricing for your country.

Does it know the tax rules in my country?

Yes. Pick your country and state when you sign up, and Neutant fills in the tax: GST in India, state and local sales tax in the USA, GST, HST, PST or QST in Canada, and VAT in the UK, Europe, the Gulf, Africa and Asia. Every rate can be changed, and each item can have its own tax type.

Can I use it on more than one phone?

Yes. Log in on your phone and your laptop with Google or with your phone number and you see the same bills and stock. Link both ways in Settings → Account and either one opens the same business.

Can I send a quotation and turn it into a bill later?

Yes. Make a quotation with prices and a valid-till date, and send it on WhatsApp as a PDF or picture. When the customer agrees, tap Make order, Make challan or Make bill: the items, prices, discount and customer are copied. Quotations do not change stock or money.

Can I send goods on a delivery challan and bill later?

Yes, for shops, wholesalers and factories. A delivery challan takes the goods out of stock at once. Later tap Make bill and the stock moves only once. If the goods come back, tap Came back and they return to stock.

Can Neutant make the same bill every month?

Yes. Save a repeat bill with the items and the customer and pick every week, month, 3 months or year. On the day, the bill is made by itself as a credit bill, so it shows in the customer balance and in Money to collect. You can also choose to be only reminded, pause it or end it anytime.

How do payment reminders work?

Money to collect lists who owes you, late ones first. Neutant plans reminders on the due day, 3 and 7 days late and then every week, and never twice in two days. Tap Send today’s reminders and send them one after another on WhatsApp, each with a UPI pay link in India.

I use Google on my phone and my number on my laptop. Will I see the same data?

Yes. If a device has the data of one sign-in and you sign in with the other, Neutant asks to join them. Confirm the first one once with an SMS code or Google, pick which data to keep where both have it, and from then on Google and your phone number open the same business on every device.

Can I send my sales to Tally or file GSTR-1?

Yes, in India. Reports → GST → For your accountant gives a GSTR-1 JSON file (B2B, B2C, credit notes and HSN summary) for the GST offline tool, a Tally XML file with sales, purchases and credit notes, and a sales register for Excel.

Can customers order from my item list?

Yes. Inventory → Catalogue link gives you a link and a QR. Customers see your items and prices, add what they need and send the order to you on WhatsApp. Only names, prices and units are shared.

Can Neutant check my bank statement?

Yes. Money → Bank: upload the statement from net banking (CSV). Neutant matches every line with your bank, UPI, card and cheque entries and shows what is left: add it as an expense, a customer payment, or ignore it.

Can my customers pay by UPI?

Yes, in India. Add your UPI ID once in Settings → Billing. Every bill with money due then shows a QR that works in PhonePe, Google Pay, Paytm, BHIM and bank apps, with the amount filled in, and the WhatsApp bill gets a Pay now link. At the counter, pick UPI and tap Show QR to customer. The money goes straight to your bank; Neutant takes no fee.

Can my staff use it?

Yes. Add staff, mark attendance and pay salary. Bills made at the counter show up in your reports.

Which languages does it speak?

26, including English, Hindi, Marathi, Gujarati, Tamil, Telugu, Bengali, Kannada, Malayalam, Punjabi, Urdu and Arabic. Pick yours right after you sign in, and change it anytime in Settings.

How does the forecast work?

Neutant looks at your own bills of the last weeks and, when at least 5 businesses of your type in your country use Neutant, at their average too. It shows the next weeks as a likely range, marks festivals and seasons of your country, and lists items that may run low. Only totals are shared for averages, never names, customers or bills, and you can switch sharing off. A forecast is an estimate, not a promise.

Is there a guide for new users?

Yes. The first time you open your business type, a short guide walks you through it. It moves from page to page and lights up each button with a one-line note: how to make a bill, add stock, record a purchase and more. Run it again anytime from Settings → Help & Support.

Is my data private?

Your business data is yours. It is stored in Google Cloud and backed up every day, and only your account can open it.

Your first bill can go out in five minutes.

Free for 21 days. No card. Sign in with Google, phone or email.